Privacy Policy
Last Updated: September 10, 2026
1. Introduction
CyberVista IT ("CyberVista IT," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information entrusted to us.
We operate a technology marketplace and provide access to software-as-a-service ("SaaS") products and technology solutions, which may include Human Capital Management (HCM), Enterprise Resource Planning (ERP), Operations and Project Management, Health and Patient Care, Unified Commerce, business applications, analytics, artificial intelligence-enabled services, and other software products and services.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you:
- Visit or use our websites and marketplace;
- Create an account;
- Purchase, subscribe to, or access a SaaS product;
- Use any application, mobile application, portal, API, or service provided through our marketplace;
- Communicate with us or request customer support;
- Participate in demonstrations, trials, surveys, or promotional activities; or
- Otherwise interact with us.
By creating an account, purchasing a product, subscribing to a service, or using our marketplace or services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires separate or express consent for a particular processing activity, we will obtain that consent separately.
2. Scope of This Privacy Policy
This Privacy Policy applies to information we process in connection with our marketplace, websites, SaaS products, applications, customer support services, and related technology services.
Our SaaS products may process information on behalf of organisations that subscribe to our services. For example, an organisation using an HCM system may enter employee, payroll, attendance, leave, recruitment, or other workforce information into the platform.
In these circumstances, the organisation that subscribes to and controls the relevant SaaS account may act as the data controller or business responsible for that information. At the same time, we may process such information as a service provider, processor, or similar role, depending on applicable law and the circumstances.
Accordingly, read this Privacy Policy together with any applicable customer agreement, SaaS Agreement, Data Processing Agreement ("DPA"), Terms of Service, or other contractual documentation.
3. Information We Collect
Depending on how you interact with our services, we may collect the following categories of information.
3.1 Account and Identity Information
We may collect:
- Full name;
- Username;
- Email address;
- Telephone or mobile number;
- Company or organisation name;
- Job title or designation;
- Business address;
- Country and region;
- Account credentials and authentication information;
- Profile information; and
- Other information necessary to create and manage an account.
3.2 Business and Organisation Information
When an organisation subscribes to our products, we may collect information relating to the organisation, including:
- Company name and registration information;
- Business address;
- Branches and locations;
- Departments;
- Projects;
- Organisational structures;
- Subscription and product configuration;
- Billing information;
- Authorised administrators and users;
- User roles and permissions; and
- Other information required to configure and operate the relevant SaaS product.
3.3 Customer Data Entered into SaaS Products
Our customers may voluntarily enter or upload information into our SaaS products.
Depending on the product, this may include:
- Employee information;
- Customer information;
- Supplier information;
- Attendance and scheduling information;
- Payroll information;
- Leave and benefits information;
- Recruitment information;
- Financial and accounting information;
- Inventory and product information;
- Sales and transaction information;
- Patient or healthcare-related information where supported by the relevant product and applicable agreements;
- Project and operational information;
- Documents and attachments;
- Communications;
- Reports;
- Images and profile information;
- Data imported through integrations or APIs; and
- Other information submitted by authorised users.
Customers are responsible for ensuring that they have the necessary rights, permissions, notices, and lawful basis to provide such information to us for processing.
4. Payment and Billing Information
When you purchase a subscription, product, service, or other offerings, our payment processors and financial service providers may process your payment information.
Depending on the payment method, we may receive information such as:
- Transaction reference;
- Payment status;
- Invoice information;
- Billing address;
- Subscription plan;
- Currency;
- Purchase history; and
- Limited payment-related information.
We generally do not need to store complete payment card information when a third-party payment provider handles payment processing.
Payment providers may process your information according to their own privacy policies and terms.
5. Technical and Usage Information
When you access our services, we may automatically collect certain technical information, including:
- IP address;
- Browser type and version;
- Operating system;
- Device type;
- Device identifiers;
- Approximate geographic region;
- Language and localisation settings;
- Login and authentication information;
- Date and time of access;
- Pages, screens, features, and services accessed;
- Application performance information;
- Error and diagnostic information;
- API activity;
- Security logs;
- Session information; and
- Other technical information necessary to operate and secure our services.
6. Refund & Cancellation Policy
Cancellation of Services
Customers may request cancellation of a service by contacting CyberVista IT through the official contact details provided in this policy. Cancellation requests should be submitted as early as reasonably possible and may be subject to the terms agreed upon at the time of purchase, subscription, or service engagement.
Refund Eligibility
Refund eligibility depends on the nature of the product or service, the applicable service agreement, order terms, subscription terms, and the stage of service delivery. Where a refund is applicable, CyberVista IT will process the approved refund using the applicable payment method or another mutually agreed method.
Non-Refundable Services
Services, subscriptions, custom development, implementation work, or other offerings that have already been substantially delivered, completed, customized, or specifically developed for a customer may not be eligible for a refund, except where otherwise required by applicable law or expressly agreed in writing.
Refund Processing
Once a refund is approved, processing time may depend on the payment provider or financial institution used for the original transaction. Customers will be informed where additional information is required to process the refund.
Specific refund or cancellation terms contained in an individual quotation, invoice, service agreement, subscription agreement, or other written commercial agreement may apply to that particular transaction.
7. Contact Us
If you have questions, requests, concerns, or complaints about this Privacy Policy or how we handle personal information, please get in touch with us.
CyberVista IT
Email: info@cybervistait.com
Phone: +971 56 6961456
Address: Office M23, Madinat Office, Al Najda Street, Abu Dhabi, UAE
8. Acceptance and Acknowledgement
By creating an account, purchasing a SaaS product, subscribing to a service, or otherwise using our marketplace, you acknowledge that you have had the opportunity to review this Privacy Policy.
Where our checkout or registration process includes an acceptance checkbox, the applicable acknowledgement may state:
"I have read and acknowledge the Privacy Policy and agree to the applicable Terms of Service and other terms governing my use of the selected product or service."
Where applicable law requires consent to a specific processing activity, we will request that consent separately and will not imply it solely by acceptance of this Privacy Policy.
We reserve all rights available to us under applicable law and under the applicable contractual agreements governing our products and services.
Last Updated: September 10, 2026
